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# Unit 42 Incident Response Retainer for AWS Security Incident Response

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By [Sam Rubin](https://www.paloaltonetworks.com/blog/author/sam-rubin/?ts=markdown "Posts by Sam Rubin")  
Dec 02, 2025  
4 minutes  
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[incident response retainer](https://www.paloaltonetworks.com/blog/tag/incident-response-retainer/?ts=markdown)

### Palo Alto Networks Unit 42 and AWS Announce Expanded Collaboration, Launching No-Cost Retainer for AWS Security Incident Response available in AWS Marketplace

Speed is everything in today's security landscape. From Unit 42^®^'s frontline experience responding to [more than 500 incidents last year](https://www.paloaltonetworks.com/resources/research/unit-42-incident-response-report), we've seen that in nearly one in five incidents, attackers go from initial compromise to data exfiltration in less than an hour. It leaves almost no time to react.

The challenge is compounded by the distributed nature of the modern IT environment; cyberattacks are rarely confined to one location. In fact, 70 percent of incidents now span three or more attack surfaces, from endpoints and networks to multiple cloud environments. This complexity increases vulnerabilities, which is a key reason why 86 percent of major incidents disrupt business operations.

When a breach moves at this speed and crosses complex silos, an enterprise has two immediate, critical needs:

1. **Rapid, integrated expertise**to contain the threat at its source within the cloud.
2. **Holistic, end-to-end investigation** to determine the full scope of the attack, tracing the attacker's path wherever it leads, across all systems and environments.

## The No-Cost Unit 42 IR Retainer Available on AWS Marketplace

Recognizing customers need a faster, more comprehensive incident response strategy in the cloud, Palo Alto Networks Unit 42 is expanding our partnership with Amazon Web Services (AWS)[Security Incident Response](https://aws.amazon.com/security-incident-response/) service. The collaboration introduces a [no-cost Unit 42 Incident Response Retainer](https://www.paloaltonetworks.com/blog/2023/11/unit-42-incident-response-retainer/), which is now available to [qualified customers](https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/Unit42/No-Cost-Unit-42-IR-Retainer-Customer-Qualifications.pdf) in AWS Marketplace. Our value-added offer provides qualified customers with rapid access to Unit 42's world-class investigative expertise and dramatically minimizes the critical time between an alert and full containment.

For qualified customers, here's what the no-cost Unit 42 Incident Response Retainer offers:

* 250 hours of initial Unit 42 Incident Response services at no cost.
* A 2-hour response time agreement for incident response.
* 24/7/365 access to the Unit 42 Incident Response team.

As an AWS Security Incident Response Service Ready partner, this collaboration is designed to deliver seamless, end-to-end incident response and proactive security services. By combining Unit 42's deep experience in managing complex, legally privileged investigations with the rapid engagement of AWS Security Incident Response, organizations can resolve critical incidents faster and more comprehensively.

Unit 42 also offers preferred pricing to AWS Security Incident Response customers for proactive services through paid retainer offerings, also available in AWS Marketplace.

**Hart Rossman, Vice President of Global Services Security, AWS:**

> When cyberattacks move at cloud speed, customers need immediate access to comprehensive expertise. By integrating Unit 42's end-to-end investigative capabilities with AWS Security Incident Response, we're delivering a unified response that helps customers contain threats faster and minimize business disruption. The no-cost retainer ensures they can activate the full scope of resources they need within minutes, not hours.

Effective response to a cloud breach demands deep technical skill and the ability to manage complexity under pressure. Unit 42 excels at managing high-stakes incidents. By coupling our expertise with AWS Security Incident Response's capabilities to prepare, respond and recover from security incidents, Unit 42 offers customers a unified defense. Streamlining the entire process, from initial alert to final resolution, allows organizations to get back to business faster and limit operational disruption.

## A Unified Front Against Complex Cloud Incidents

The collaboration is designed to solve a critical customer problem: Reduce the time and complexity of responding to incidents that span both AWS resources and the broader enterprise.

The combined offering delivers three key benefits, providing customers with a holistic and agile defense strategy:

* **Comprehensive Investigation:** Unit 42's expertise enables an investigation across multiple environments, including endpoints, networks and other enterprise data sources, complementing AWS's incident response technologies and expertise.
* **Rapid, 24/7 Access to Experts:** AWS Security Incident Response provides direct, 24/7 access to the AWS Customer Incident Response Team (CIRT), capable of engaging within minutes. Unit 42 is skilled at serving in the incident command role, coordinating efforts among internal stakeholders, other forensic and recovery vendors, as well as legal counsel.
* \*\*Response Readiness with No-Cost Retainer:\*\*The offering removes the typical administrative and procurement overhead of incident response engagements. The added value ensures qualified customers can activate the full resources of Unit 42 instantly, often at the direction of counsel.

### **Availability**

The Unit 42 Incident Response and proactive service offerings are available in AWS Marketplace today. More information on the partnership will be shared during **AWS re:Invent 2025** (December 1-5, 2025).

To learn more, [visit the Unit 42 listing](https://aws.amazon.com/marketplace/pp/prodview-lq5afyfpu5yfe) available in AWS Marketplace.

*** ** * ** ***

## Related Blogs

### [Announcement](https://www.paloaltonetworks.com/blog/category/announcement/?ts=markdown), [Company \& Culture](https://www.paloaltonetworks.com/blog/category/company-culture/?ts=markdown), [Partners](https://www.paloaltonetworks.com/blog/category/partners/?ts=markdown)

[#### Palo Alto Networks --- the 2024 AWS Global Technology Partner of the Year](https://www2.paloaltonetworks.com/blog/2024/12/aws-global-technology-partner-of-the-year/)

### [Announcement](https://www.paloaltonetworks.com/blog/category/announcement/?ts=markdown), [Partners](https://www.paloaltonetworks.com/blog/category/partners/?ts=markdown), [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown)

[#### Discover, Protect and Respond with AWS and Prisma Cloud](https://www2.paloaltonetworks.com/blog/2024/11/aws-and-prisma-cloud/)

### [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown), [Unit 42](https://www.paloaltonetworks.com/blog/category/unit42/?ts=markdown)

[#### Unit 42 Incident Response Retainers Enhance Organizational Resilience](https://www2.paloaltonetworks.com/blog/2024/09/unit-42-incident-response-retainers-enhance-organizational-resilience/)

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[#### Prisma SD-WAN Supports AWS Cloud WAN Service Insertion](https://www2.paloaltonetworks.com/blog/sase/prisma-sd-wan-supports-aws-cloud-wan-service-insertion/)

### [Announcement](https://www.paloaltonetworks.com/blog/category/announcement/?ts=markdown), [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown), [Unit 42](https://www.paloaltonetworks.com/blog/category/unit42/?ts=markdown)

[#### Redefine IR with the Unit 42 Incident Response Retainer for No Cost](https://www2.paloaltonetworks.com/blog/2023/11/unit-42-incident-response-retainer/)

### [Partner Integrations](https://www.paloaltonetworks.com/blog/sase/category/partner-integrations/?ts=markdown), [Partners](https://www.paloaltonetworks.com/blog/category/partners/?ts=markdown), [Product Features](https://www.paloaltonetworks.com/blog/sase/category/product-features/?ts=markdown), [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown), [SD-WAN](https://www.paloaltonetworks.com/blog/sase/category/sd-wan/?ts=markdown)

[#### Seamless Branch to Cloud Connectivity: Prisma SD-WAN \& AWS Cloud WAN](https://www2.paloaltonetworks.com/blog/sase/seamless-branch-to-cloud-connectivity-with-prisma-sd-wan-aws-cloud-wan/)

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