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* Playbook of the Week: Aut...

# Playbook of the Week: Automating DLP Incident Feedback

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By [Tomer Haimof](https://www.paloaltonetworks.com/blog/author/tomer-haimof/?ts=markdown "Posts by Tomer Haimof")  
Sep 07, 2023  
3 minutes  
[Playbook of the Week](https://www.paloaltonetworks.com/blog/security-operations/category/playbook-of-the-week/?ts=markdown)  
[Cortex XSOAR](https://www.paloaltonetworks.com/blog/tag/cortex-xsoar/?ts=markdown)  
[playbook of the week](https://www.paloaltonetworks.com/blog/tag/playbook-of-the-week/?ts=markdown)  
[Security Orchestration Automation and Response](https://www.paloaltonetworks.com/blog/tag/security-orchestration-automation-and-response/?ts=markdown)  
[SOAR](https://www.paloaltonetworks.com/blog/tag/soar-2/?ts=markdown)  
[XSOAR playbook](https://www.paloaltonetworks.com/blog/tag/xsoar-playbook/?ts=markdown)

In today's digital landscape, data loss prevention (DLP) solutions have become a critical component for keeping sensitive data secure in an organization. With an increasing amount of data being generated and shared, the need for a DLP solution has become more pressing than ever.

A DLP solution must not only respond quickly to prevent data breaches but also efficiently handle user exemption requests to quickly identify and allow legitimate access to sensitive data.

Cortex XSOAR automates and streamlines the exemption request process with the **DLP Incident Feedback Loop** playbook. This playbook speeds up exemption request management in [Enterprise DLP](https://www.paloaltonetworks.com/network-security/enterprise-data-loss-prevention) incidents, enabling organizations to enrich user details, seek approvals, and communicate outcomes effectively. By doing so, it ensures that robust data security measures are maintained with quicker response times.

### **What's New?**

The [**DLP Incident Feedback Loop** **playbook**](https://xsoar.pan.dev/docs/reference/playbooks/dlp-incident-feedback-loop) includes significant enhancements to empower organizations to make informed decisions, comply with policies, and keep their data secure, including:

* A more comprehensive user profile view with detailed user data from Active Directory.
* A streamlined exemption request approval/rejection process.
* Flexible communication methods, allowing security teams to customize their end user communications. This includes integrations with collaboration platforms like Microsoft Teams and Slack, as well as the newly added email communication channel.

The following are the **DLP Incident Feedback Loop** playbook sections.

![Enrichment](https://www.paloaltonetworks.com/blog/wp-content/uploads/2023/09/word-image-303823-1.png)
Enrichment

![Feedback from the user](https://www.paloaltonetworks.com/blog/wp-content/uploads/2023/09/word-image-303823-2.png)
Feedback from the user

![Request approval](https://www.paloaltonetworks.com/blog/wp-content/uploads/2023/09/word-image-303823-3.png)
Request approval

![User updates](https://www.paloaltonetworks.com/blog/wp-content/uploads/2023/09/word-image-303823-4.png)
User updates

![Example of a Slack communication](https://www.paloaltonetworks.com/blog/wp-content/uploads/2023/09/word-image-303823-5.png)
Example of a Slack communication

![Example of an email approval request](https://www.paloaltonetworks.com/blog/wp-content/uploads/2023/09/word-image-303823-6.png)
Example of an email approval request

The incident type now includes an updated layout that clearly and concisely displays extracted indicators, incident details, and a new section for enriched user details.

This improved layout provides a comprehensive view of the incident, enabling analysts to implement required security measures and make informed decisions regarding exemption requests.
![The incident layout](https://www.paloaltonetworks.com/blog/wp-content/uploads/2023/09/word-image-303823-7.png)
The incident layout

Data loss prevention plays a crucial role in protecting sensitive information, complying with regulations, and mitigating risks. Leveraging the [**Cortex XSOAR DLP Incident Feedback Loop playbook**](https://xsoar.pan.dev/docs/reference/playbooks/dlp-incident-feedback-loop) enables organizations to optimize their response to exemption requests, enrich user details, streamline approvals, and enhance communication channels. With Enterprise DLP and Cortex XSOAR, Palo Alto Networks ensures a strong data security posture for your organization.

We have hundreds of other content packs to help you automate and streamline incident response. Check out the [Cortex Marketplace](https://cortex.marketplace.pan.dev/marketplace/).

**To learn more about how you can automate security operations with Cortex XSOAR, check out our virtual self-guided [XSOAR Product Tour](https://www.paloaltonetworks.com/resources/infographics/xsoar-product-tour)**

**We also host virtual and in-person events, so check [here](https://www.paloaltonetworks.com/resources/cortex-events) for upcoming ones.**

*** ** * ** ***

## Related Blogs

### [Playbook of the Week](https://www.paloaltonetworks.com/blog/security-operations/category/playbook-of-the-week/?ts=markdown)

[#### An Automated Response to Malicious Pod Activity](https://www2.paloaltonetworks.com/blog/security-operations/an-automated-response-to-malicious-pod-activity/)

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### [Playbook of the Week](https://www.paloaltonetworks.com/blog/security-operations/category/playbook-of-the-week/?ts=markdown), [Uncategorized](https://www.paloaltonetworks.com/blog/category/uncategorized/?ts=markdown)

[#### Playbook of the Week: Automating Response to Living-Off-the-Land (LOTL) Attacks](https://www2.paloaltonetworks.com/blog/security-operations/playbook-of-the-week-automating-response-to-living-off-the-land-lotl-attacks/)

### [Playbook of the Week](https://www.paloaltonetworks.com/blog/security-operations/category/playbook-of-the-week/?ts=markdown)

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### [Playbook of the Week](https://www.paloaltonetworks.com/blog/security-operations/category/playbook-of-the-week/?ts=markdown)

[#### Playbook of the Week: Streamlining Suspicious Data Upload Alert Investigations](https://www2.paloaltonetworks.com/blog/security-operations/playbook-of-the-week-streamlining-suspicious-data-upload-alert-investigations/)

### [Playbook of the Week](https://www.paloaltonetworks.com/blog/security-operations/category/playbook-of-the-week/?ts=markdown), [Uncategorized](https://www.paloaltonetworks.com/blog/category/uncategorized/?ts=markdown)

[#### Playbook of the Week: Automating Management of XDR Identity Analytics Alerts](https://www2.paloaltonetworks.com/blog/security-operations/playbook-of-the-week-automating-management-of-xdr-identity-analytics-alerts/)

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