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Palo Alto Networks Awards & Certifications
2015 - 2020 J.D. Power Certified Assisted Technical Support Program
Palo Alto Networks, Inc. has been recognized by J.D. Power for six consecutive years for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support.
Six Consecutive Years of Award-Winning Global Support from Palo Alto Networks J.D. Power 2020 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on the successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations.
For more information, visit www.jdpower.com or www.tsia.com.
2015 - 2020 TSIA Global Rated Outstanding Assisted Certification
TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support for a sixth consecutive year for 2020. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards.
Palo Alto Networks Recognized for Innovation in Customer Portals
Palo Alto Networks recently won the TSIA 2019 STAR Award for Innovation in Customer Portals. The judges recognized Palo Alto Networks for its use of artificial intelligence and machine learning to deliver an exceptional customer experience.
Recommended Resources
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Machine or Human-led? The Future SOC in a Cloud-first World
Automating security tasks has long been a priority for security leaders, driven by growing network complexity, a proliferation of human and machine identities, and a shortage of skilled defenders. This was highlighted in a recent IDC survey, where security automation was the number one European CISO investment priority for 2025. Automation in a SOC offers the prospect of greater cost efficiency, reduced manual tasks, improved threat detection and response, and ultimately better risk management. These are highly attractive benefits for organizations who are migrating to cloud or pursuing a cloud-first strategy, and CISOs in these organizations are attracted to the visibility and scalability offered by cloud-first SOCs. So how can UK Public Sector organizations improve the automation of security operations, and how will this change as SOCs are increasingly cloud-first? And, in this future environment, when is a human in the loop – or a machine – preferable or essential? Listen now, to experts from IDC and Palo Alto Networks who discussed the key challenges to SOC automation and offered recommendations for UK public sector security leaders.
ON24 Webinar
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Bootcamp: Transform Your SIEM
AI-powered adversaries are evolving — fast. To keep up, SOCs need more than quick fixes. They need a complete transformation built on unified data, advanced AI and automation at speed. Join our SIEM Transformation Bootcamp to see that future in action: Connect data in minutes. See how easy it is for Cortex XSIAM® to ingest, normalize and stitch any source. Detect and triage automatically. 10,000+ detection rules and 2,600+ ML models reveal hidden threats fast. AI-driven SmartGrouping consolidates related alerts into a case, simplifying analysis. Respond in record time. Learn how prebuilt playbooks can resolve almost every case, speeding up incident resolution and cutting manual work by 75%. Run the labs yourself, grill our experts with your toughest SIEM questions and leave with a plan to modernize your SOC. Seats are limited: Save yours today and stay ahead of tomorrow’s threats.
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Demo 'n' Dash with Cortex XDR®
Prevent Attacks with Cortex XDR®. You’re invited! Join us on 22 October for a fast-paced 30-minute demo on the foundation of the AI-driven SOC. Cortex XDR delivers industry-leading endpoint protection with unmatched prevention, detection, and response capabilities, empowering security teams to outpace adversaries and transform SecOps. This recognition adds to the growing list of independent validation from the industry’s most trusted voices, including being recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Protection Platforms for the fourth consecutive year. Walk away seeing how Cortex XDR: Detect more attacks in real-time with AI Respond faster than the adversary to stop a breach Prevent endpoint threats with industry leading accuracy The next era of security operations is here. Don’t get left behind — sign up now to experience the power of Cortex XDR.
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NHS Supply Chain Cybersecurity – moving beyond baseline compliance
Join TechUK, Palo Alto Networks and Digital Health for an insightful discussion on the role of the supply chain in protecting the NHS. The NHS Cyber Security Charter is not ‘just another checklist’; it is a vital mandate to safeguard patients and systems following catastrophic attacks like WannaCry and Synnovis. Join our 50-minute panel discussion on the true financial and reputational impact of cyber risk and learn how as a supplier to the NHS, you can move beyond baseline compliance. We will touch on a Zero Trust approach and how to leverage platformisation. Discover how consolidation eliminates complexity and security gaps, reduces Total Cost of Ownership, and positions your organisation as a resilient, indispensable strategic partner to the NHS.
ON24 Webinar
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Demo 'n' Dash with Cortex XDR
Join us at 11:30 a.m. and catch our 30-minute demo of Cortex XDR. Cortex XDR delivers industry-leading endpoint protection with unmatched prevention, detection and response capabilities, empowering security teams to outpace adversaries and transform SecOps. This recognition adds to the growing list of independent validation from the industry’s most trusted voices, including being recognized as a Leader in the 2025 Gartner® Magic Quadrant™ Leader for Endpoint Protection Platforms and 2024 Forrester Wave for Extended Detection and Response as well as achieving industry-best 100% detection in the latest MITRE ATT&CK® Evaluations. Walk away seeing how Cortex XDR: Detects stealthy threats by stitching together and analyzing key security data. Blocks malware and fileless attacks with proven endpoint protection. Accelerates incident response with cross-data insights and forensics evidence.
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Cortex Cloud Bootcamp: CNAPP Deep Dive
Cloud threats keep evolving and legacy defenses haven’t kept up. Cortex® Cloud — the next version of Prisma® Cloud — merges the world’s leading CNAPP with best-in-class cloud detection and response (CDR) to deliver complete protection, for any cloud, from code to cloud to SOC. Join our interactive, virtual bootcamp to explore Cortex Cloud's industry-leading innovation firsthand, including: How to stop attacks in real time with industry-leading CDR powered by advanced AI and automation. How AI-driven posture management revolutionizes cloud security with game-changing prioritization and automated remediation. How transforming application security using comprehensive code, pipeline and runtime context with integrated third-party telemetry can manage risks based on the probability of exploitation and potential business impact. Cortex Cloud offers simplicity without compromising power. It strengthens your security posture and improves coordination across AppSec, CloudSec and SOC teams. Secure your spot and get a firsthand look at what real-time cloud security should be.